Return and Refund Policy

We want you to be happy with your home lighting and décor. If something is not right, we’ll do our best to help.

Return window

• We accept returns for most items within 30 days of the delivery date.

• To be eligible, items must be unused, in their original condition, and in the original packaging with all accessories included.

Items that cannot be returned.

We do not accept returns for:

• Items marked “Final Sale” on the product page or at checkout.

• Gift cards.

• Customized or personalized items (if applicable in the future).

Condition of returned items

• Returned items must be free from signs of installation, damage, or misuse.

• If a returned item is not in its original condition or is missing parts (not due to our error), we may offer a partial refund or decline the return.

Return process

1. Contact us at  info@by-kylie.com within 30 days of delivery, including your order number and reason for return.

2. Our team will confirm eligibility and send return instructions and a return address.

3. Pack your item securely (ideally in the original shipping box) and ship it using a trackable service.

Return shipping costs

• If you are returning due to a change of mind, wrong size/fit, or similar reasons, you are responsible for return shipping costs.

• If you receive a defective or incorrect item, we will cover or reimburse reasonable return shipping costs once the issue is confirmed.

Refunds

• Once we receive and inspect your return, we will notify you by email.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping fees paid on the original order are non‑refundable.

Exchanges

• We do not offer automatic exchanges at this time.

• If you would like a different item, please return your original item for a refund, then place a new order.

Damaged or faulty items

• If your item arrives damaged or faulty, contact us within 7 days of delivery with photos and a description of the issue.

• We will offer a replacement, store credit, or refund once the issue is verified.

Chargebacks and disputes

• If you have any problems with your order, please contact us first so we can help.

• Opening a payment dispute or chargeback without contacting us may delay resolution.

Email :   info@by-kylie.com

Phone :  +1 (630) 426-9482

Important Notes

• Returns sent without prior approval may not be accepted
• Original shipping charges (if any) are non-refundable
• We reserve the right to deny returns that do not meet the above conditions

Business Information

• Business Name:  By-Kylie
• Address:  17 Ivy Lane Oak Brook, Illinois 60523