FAQ

We’ve answered some of the most common questions to help you shop with confidence at By-Kylie.

About By-Kylie

1. What is By-Kylie?

By-Kylie is an online store offering carefully selected household essentials designed to be practical, reliable, and easy to use in everyday life.

2. When was By-Kylie founded?

By-Kylie was founded in June 2024 and is operated as a sole-owner-led business focused on quality and customer experience.

3. What makes By-Kylie different?

We don’t list hundreds of random products. Everything you see is selected with a focus on usefulness, durability, and clean design.

Orders & Shipping

4. Where do you ship?

We currently ship within the United States only.

5. Do you charge shipping fees?

No, we offer free standard shipping on all orders.

6. Are there any hidden charges?

No. The price you see at checkout is the final price.

Processing & Delivery

Orders go through two stages — processing and shipping.

7. How long does order processing take?

Orders are processed within 1–2 business days.

8. How long does delivery take?

Most orders are delivered within 5–8 business days (total).

9. What’s the difference between processing and shipping?

• Processing = preparing and dispatching your order
• Shipping = delivery time after dispatch

Order Tracking

10. Will I receive tracking details?

Yes, once your order ships, you’ll receive a tracking number via email.

11. How do I track my order?

You can use the tracking link sent in your shipping confirmation email.

12. Why is my tracking not updating?

Tracking updates may take 24–48 hours to appear after shipment.

Delivery Issues

13. What if my order is delayed or lost?

If your package is delayed or marked as lost, contact us. We’ll investigate and either send a replacement or issue a refund if needed.

14. What if I entered the wrong address?

Please make sure your address is correct at checkout. We are not responsible for delivery issues caused by incorrect details.

Returns & Refunds

We want you to feel comfortable shopping with us.

15. Do you accept returns?

Yes, you can return items within 14 days of delivery.

16. What condition should items be in?

• Unused
• Undamaged
• In original packaging (if possible)

17. Who pays for return shipping?

Return shipping is the customer’s responsibility unless the item is defective or incorrect.

18. How long do refunds take?

• Processed within 3–5 business days after approval
• May take 5–10 business days to reflect in your account

19. Non-Returnable Items

Some items cannot be returned due to hygiene or customization reasons:

• Opened or used personal care items
• Customized or made-to-order products
• Items marked as non-returnable

Cancellations

20. Can I cancel my order?

Yes, within 1 hour of placing the order.

21. How do I cancel?

Contact us immediately via email or phone. After this window, the order may already be processed.

Damaged or Incorrect Items

22. What if I receive a damaged or wrong item?

Contact us within 14 days of delivery and share clear photos. We will resolve it by offering:

• A replacement, or
• A full refund

Payments & Security

23. Is my payment information secure?

Yes, all payments are processed through secure, encrypted payment systems. We do not store your full card details.

Contact & Support

If you need help at any point, we’re here for you.

• Email:  info@by-kylie.com 
• Phone: +1 (630) 426-9482
• Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Central Time)